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For the order:
1. Do I need to pay sales tax?
No, there is no sales tax on our website.
2. What payment methods do you accept?
We accept credit cards (Visa and MasterCard), Western Union, and bank transfer.
3. Is my payment secure on your website?
All online payments are secure and protected. Our site creates a secure business environment, and our ordering system uses encryption technology to protect your personal registration information on our website. If your browser and local network support encrypted data transmission applications, the encryption system will provide you with a secure shopping environment.
4. What should I do if I encounter payment errors while using a credit card?
If there is an error while using your credit card for payment, please return to the item page and reorder; your previous unpaid orders will be canceled within 24 hours, or contact your credit card company to verify if the credit card transaction was authorized. If you have three or more orders that cannot be paid through our system, feel free to contact us for assistance.
5. What will happen if my credit card was charged, but my order was not completed?
If you do not receive an order confirmation number within 24-48 hours, it means your order is not completed. If your credit card was charged for unsuccessful orders, we will refund your credit card account, or you may contact us to continue processing the already paid orders. For all paid and confirmed orders, the warehouse will arrange for immediate shipping.
6. If I can’t order online, what should I do?
If you encounter this issue, please try the following steps:
First, please clear your browser’s cookies, restart the browser, disable your computer’s firewall, and then try again.
Second: If the problem persists, try using a different computer or another browser, such as Firefox, and then try again. Alternatively, you can wait a couple of hours and try accessing it again.
Finally: If the above steps do not work, you can contact us.
For the order process:
1. Do you have stock of all the items?
In general, we have stock of all items listed on our site. However, occasionally some items may be out of stock due to high demand. If you have already selected an item, and payment has been completed, but it is now out of stock for some reason, we will contact you as soon as possible and suggest choosing other similar items, or we will issue a refund to your account.
2. Can I change my order after payment?
Please note that once an order has been made and processed, it is difficult to modify or cancel it. If you wish to change your order, please contact us, and we will do our best to meet your needs. However, once the order has been shipped, it cannot be modified or canceled.
3. Can I cancel my order?
Order cancellation must be applied before the goods are shipped. We usually process orders within 24 hours after the order is generated, and we will arrange for shipping within 24-48 hours. The order will not be canceled once the items have been shipped.
4. How can I cancel an order?
Please contact our customer service via email within 24 hours of placing the order. However, sometimes we will arrange shipping within 24 hours after the order is generated, depending on the time the order is placed, and closer to the package collection time (depends on the courier), the goods will be shipped faster.
5. What are the shipping methods for orders and delivery times?
The delivery time for the order depends on your location and the product you ordered. Under normal circumstances, we will arrange shipping within 24-48 hours after your payment. We have different shipping methods, and for more shipping information, please contact our customer service.
6. How can I track my order?
You can check the order status at any time on our website; after the order is shipped, we will send you the corresponding tracking number via email to your inbox. You can see our shipping policy; sometimes the courier’s site does not update the status of the package in time, so please wait 3 days patiently and check again.
7. If my order is undeliverable, what should I do?
Make sure that all of your orders have been shipped. If your package has been sent according to the tracking website, but you have not received the goods within 2 weeks, please contact our customer service for assistance.
For after-sales service:
1. How do I return an item?
We provide customers with high-quality products and excellent services. If you need to return or exchange an item, we will be happy to assist you.
You can return or exchange without reason within 14 days from the date of purchase of the goods.
2. How long does it take to process a return or refund?
The total time consists of two parts. The first part is the processing time, which begins when you apply for a return or refund, plus the time it takes for our operational program. The second part is the actual shipping time, which is the time for exchange and reshipment to you.